Library
WHAT'S NEW
Social Media Marketing
This month's special collection of eBooks focuses on how to make Twitter, Facebook, and other social media tools work for you.
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What We're Reading: Aug. 9-13, 2010
The mystery of the improving apartment market, what your "outboard brain" is doing to the one in your head, advice for a successful home loan modification, and other items that caught our attention.
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REALTORS® and the Global Marketplace
Many successful real estate professionals have discovered the benefits and values of the world of international real estate. This Updated Field Guide offers tips for locating and working with international clients, and more.
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FEATURED RESOURCE
NAR Revisits New Orleans
(Aug. 9) NARdi Gras 2010 will be the 17th major meeting has held in New Orleans. Find out what happened in March 1916 when the National Association first visited the Crescent City.
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New Books in the Library
(Aug. 1) Borrow one of many new books on topics including green building, resort development, foreign investment trends, and many more. Simply click on the title to make your request online.
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Quick Facts
First-Time vs. Repeat Buyers
First-time buyers: 41%
Repeat buyers: 59%
Median age of first-time buyers: 30
Median age of repeat buyers: 4
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EBook Feature
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
(Aug. 1) The first edition of this book introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
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